Training Programs
Mindset: Human Relations and Intentional Living.
Through discussion, practice, and coaching, we will build the essential people skills and develop the habits we need to work with teams. Through simple changes in the way we communicate over time, we will see extraordinary results.
Walnut Creek Cheese. Nine weekly sessions begin Tuesday evening
Berlin Gardens Event Center. Nine weekly sessions begin Wednesday evening
- Locations
- Tuesday night classes are held in the meeting room upstairs at Walnut Creek Cheese and Market, 2641 OH-39, Walnut Creek, Ohio
- Wednesday night classes are held in the Conference Room adjacent to the new Event Center at Berlin Gardens Headquarters, 5029 Township Road 359 in Berlin.
- Dates & Time
Fall 2026 Dates
• Tuesday classes begin September 15 for nine consecutive Tuesdays, with graduation on November 10.
• Wednesday classes begin September 16 for nine consecutive Wednesdays, with graduation on November 11.
February 2027 Dates
• Tuesday classes begin February 16 for nine consecutive Tuesdays, with graduation on April 13.
• Wednesday classes begin February 17 for nine consecutive Wednesdays, with graduation on April 14.
- Contact
Bob Allen
412-292-1521
[email protected]
Laura Allen
540-383-4853
[email protected]
Bob Allen
412-292-1521
[email protected]
Laura Allen
540-383-4853
[email protected]
All-out Professional Sales Excellence Seminar.
The Sales Excellence Seminar is a two-day (or four half-day) workshop that focuses on the salesperson’s approach to customer needs. Our program will assist your organization in developing new business, retaining current customers, motivating sales teams, and establishing long-term business relationships. Mastering these skills will set you and your business above the competition!
This two full (8 hour) day program is scheduled for late January – early February.
- Locations
Berlin Grande Hotel
3rd Floor Conference Room
4787 Township Road 366
Berlin, Ohio
- Dates & Time
Coming January 2027.
- Contact
Topics
- Positive Mindsets for Service
- Retaining Long-Term Customers
- Effective Telephone/Email Strategies
- Turning Complaints into Complements
- Our Team as Customers
All-out Professional Outstanding Customer Service Workshop:
Outstanding Customer Service is a full day (or a two half-day) workshop that focuses on personal characteristics and the attitudinal mindset of exceptional customer-oriented personnel. Our program will assist your organization in retaining current customers, encouraging repeat business, turning customer complaints into win-win situations and developing stronger internal teamwork. This is a complete, customer-focused workshop with five established topics. This workshop is not offered to the public and is designed for in-house training programs only.
Locations
Dates & Time
Contact
Bob Allen
412-292-1521
[email protected]
Laura Allen
540-383-4853
[email protected]
Topics
- Wheel of Life
- Start with Why!
- Relationship Approaches / Map
- Internal Customer Service
- Know Your Team / Interviews
- Interview Reports
- Agreeable Difficult Discussions
- Effective Delegation
- Empathy/Appreciation
- Vision/Mission/Values
- Time Management/Goal Setting
- Leadership Approaches
- Dealing with Stress
- Adjusting to Changes
- Handling Mistakes
- Leading Effective Meetings
- Developing a Professional Demeanor
- Final: Graduation/ROI (Return on Investment)
ALL-OUT PROFESSIONAL TRAINING Presents: SUSTAINING EFFECTIVE LEADERSHIP TEAMS
This is a COMPLETE leadership program, presented in 18 topics. Each Topic is 1.5 hours in duration. Two topics may be covered in half-day sessions, and/or four topics in a full, 8-hour day. You may also choose to select specific topics to create a fully customized program to align with your needs. This program is not offered to the public and is designed for in-house training programs only.
Locations
Dates & Time
Contact
ALL-OUT PROFESSIONAL TRAINING Presents: SUSTAINING EFFECTIVE LEADERSHIP TEAMS
This is a COMPLETE leadership program, presented in 18 topics. Each Topic is 1.5 hours in duration. Two topics may be covered in half-day sessions, and/or four topics in a full, 8-hour day. You may also choose to select specific topics to create a fully customized program to align with your needs. This program is not offered to the public and is designed for in-house training programs only.
Topics
- Wheel of Life
- Start with Why!
- Relationship Approaches / Map
- Internal Customer Service
- Know Your Team / Interviews
- Interview Reports
- Agreeable Difficult Discussions
- Effective Delegation
- Empathy/Appreciation
- Vision/Mission/Values
- Time Management/Goal Setting
- Leadership Approaches
- Dealing with Stress
- Adjusting to Changes
- Handling Mistakes
- Leading Effective Meetings
- Developing a Professional Demeanor
- Final: Graduation/ROI (Return on Investment)
Locations
Dates & Time
Contact
Topics
- Positive Mindsets for Service
- Retaining Long-Term Customers
- Effective Telephone/Email Strategies
- Turning Complaints into Complements
- Our Team as Customers
ALL-OUT PROFESSIONAL TRAINING Presents: OUTSTANDING CUSTOMER SERVICE
This is a complete, customer-focused workshop with five established topics. This workshop is not offered to the public and is designed for in-house training programs only.
Locations
Dates & Time
Contact
ALL-OUT PROFESSIONAL TRAINING Presents: OUTSTANDING CUSTOMER SERVICE
Outstanding Customer Service is a full day (or a two half-day) workshop that focuses on personal characteristics and the attitudinal mindset of exceptional customer-oriented personnel. Our program will assist your organization in retaining current customers, encouraging repeat business, turning customer complaints into win-win situations and developing stronger internal teamwork.
This is a complete, customer-focused workshop with five established topics. This workshop is not offered to the public and is designed for in-house training programs only.
Topics
- Positive Mindsets for Service
- Retaining Long-Term Customers
- Effective Telephone/Email Strategies
- Turning Complaints into Complements
- Our Team as Customers